Debt Supervisor

We’re seeking an experienced money advice worker to work alongside our Advice Session Supervisor team, focusing on debt advice work and developing our team of volunteer specialist debt advisers. 

The role will take responsibility for the day-to-day supervision of all client debt work in our office, supporting debt team members to perform within a quality-based advice framework.  It will also involve direct casework and provide some cover for supervision of general advice sessions.

To be successful in this role you will have experience of providing free, impartial and confidential advice, tailored to the individual’s circumstances.  You will have a sound understanding of debt management options (including bankruptcy, insolvency, Debt Relief Orders), be able to maintain the technical supervisory standards required and have a willingness to drive continuous improvement in debt team processes.

You will thrive in a busy environment and have excellent client-facing and people management skills, together with the ability to manage your own caseload.  You will have a professional and supportive manner and be able to work as part of a diverse, largely volunteer team.

If you have a passion to join us in our fight against poverty, then we’d love to hear from you! This could also be a great opportunity for the right candidate to step up into a supervisor role so if you feel you meet some of the criteria but not all, we really hope you’ll enquire to learn more.

For further information: Email

Location: Esher

Salary: £27,000 – £33,335 Full Time Equivalent (based on FTE of 36.25 hours per week) / £10,800 – £13,334 Actual (depending on experience)

Hours: 14.5 hours a week

Type of contract: Fixed term for 18 months currently

What we give our staff:

  • Healthy work/life balance with a flexible approach to working arrangements
  • 28 days annual leave (pro rata)
  • Pension scheme
  • Free hot beverages in our offices
  • Town centre location with great transport links and free on-site parking
  • Commitment to health and wellbeing – access to employee assistance programme, including free counselling and advisory services
  • Learning, development and personal growth opportunities
  • A close-knit, friendly and supportive team, with a relaxed office atmosphere

To apply: Read the Job Information Pack and guidance notes on our application form.  Then complete the application form to show how you meet the person specification (points 1-14) and email it to   Please note that we will not accept CVs.

Closing date for applications: Midnight Friday 13th October 2023 (but we reserve the right to close this vacancy early, so please submit your application as soon as possible)

Interview date: To be confirmed

Citizens Advice values diversity, promotes, equality and challenges discrimination.  We value applications from people of all backgrounds.  We are an equal opportunities employer.

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