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Contact Us

Contact Us

You can get in touch in a number of ways.  Whichever way you choose, this leaflet explains what you can expect from our service. 

 

PLEASE NOTE:

We have moved  …  but we haven’t gone far.  From Monday 4th April 2022 you can find us in our new office at: Civic Centre,  High Street, Esher KT10 9SD.  Our telephone number and email address are not changing.

Call Us

Our  advice line is open  Monday, Tuesday, Thursday and Friday from 10.30am to 3.30pm.

Wednesday  1pm to 3.30pm

You can get advice by using the online form below

Telephone: 01372 464770

We are closed on Bank Holidays.

Text Us

You can text us on our dedicated SMS number. Please include your name, house number and postcode with your message.  Please note that we do not take or make calls on this number. This is for short messages only. We cannot give advice by text. Please use the online form below.

Text: 07764 327421

Please see below the online form for confidentiality information

 

By Post

Our Address is:

Civic Centre, High Street, Esher, Surrey, KT10 9SD

Use our online form

   We are sorry that our online form is not working at the moment. Please email us on bureau@eshercab.org.uk. Please read the “Email and text privacy and confidentiality information”  below the form before emailing us and include this sentence in your email  “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”. 

Your Details

Let us know how to get back to you. We aim to reply within two working days.


How can we help?

Please select from the drop down menu you enquiry type and then use the enquiry details box to explain your problem please.


Email and text privacy and confidentiality information

Citizens Advice Esher & District is registered with the Information Commissioner’s Office under registration reference Z6881970 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Citizens Advice Esher & District is the Joint Data Controller with Citizens Advice which electronically processes the personal information in a secure case management system.   Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will ensure it has the right level of security. It is the sole responsibility of the sender to secure the privacy of this correspondence.

Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

Please refer to our Privacy Policy for more information on how your personal data will be processed and stored.   You may also view the national Citizens Advice Privacy Policy at https://www.citizensadvice.org.uk/about-us/how-we-provide-advice/advice/citizens-advice-privacy-policy/

If you are concerned about confidentiality then please contact us by phone or in person.

Under the Data Protection Act 2018, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”. Please indicate clearly by return of email if you do not agree with this.

Citizens Advice Esher & District debt advice is authorised and regulated by the Financial Conduct Authority (FRN 617603). If you’re not happy with the service or advice you receive you have the right to make a complaint.  Our complaints leaflet explains our complaints handling procedure.  Please use the contact form above if you would prefer for us to email or post a copy of the complaints leaflet to you.  If we are not able to resolve your complaint you can ask the financial ombudsman service to investigate for you. Full details of the national Citizens Advice complaints policy can be found at www.citizensadvice.org.uk/about-us/contact-us/complaints and details of the financial ombudsman service can be found at www.financial-ombudsman.org.uk

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