Citizens Advice Esher & District has been awarded a grant of £5,000 from the Community Foundation for Surrey, that is working in partnership with the National Emergencies Trust to support charities on the front line helping local people ad-dress the impact of the Coronavirus pandemic.
Citizens Advice Esher & District has continued to provide help to the local community, but has had to radically change the way that advice is given to protect the health of the advisers and those seeking help. While face to face interviews have been suspended, help is still being provided by phone, email, and letter.
Elaine Bissell, CEO of Citizens Advice Esher & District, said: “The outbreak has presented us with a number of major challenges we have had to respond to in a very short period of time. The biggest has been how to get the technology out to our team of 35 volunteer advisors so that they can work effectively from home, continuing to provide high quality advice to our clients. The money from the NET fund has helped us to do this. We are grateful to the Surrey Community Foundation for helping us find a way to continue being able to serve the community in these challenging times.”
The team at the Bureau has inevitably seen a rapid rise in calls, but with this help they are confident they can maintain a good service and ensure that everyone is either provided with the information and support they need, or signposted to someone else who is better placed to help.
Citizens Advice Esher & District has suspended its drop-in service during the current pandemic, but remains available by phone, email and letter. The new opening hours are 10.30am to 3.30pm, Mondays, Tuesdays, Thursdays, Fridays and 1pm to 3.30pm on Wednesdays. Visit the contact us section on www.eshercab.org.uk to make an email query, call on 01372 464770 or write to Citizens Advice Esher & District, Harry Fletcher House, High Street, Esher KT10 9RN.