Join UsWe operate through a team of over 30 highly-trained volunteer advisers and other dedicated volunteers, supported by a small paid team who provide supervision and training and who run the charity.
If you are interested in helping us to deliver our vital service to the local community, these are our current opportunities.
Volunteer with us
We could not operate without our amazing volunteers.
All sorts of people volunteer with us and for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. It’s a chance to make an active difference to people’s lives in your community.
Volunteering with us offers you:
- a chance to meet new people
- new skills
- an opportunity to contribute to your community
- full training
- enhanced employability skills.
These are our current volunteer role opportunities:
We’re looking for new volunteers to join our friendly team of 30 volunteer advisers at our office in Esher. There is more information in this role description.
Research & campaigns
We are seeking someone to assist with our research and campaigns work. With a keen interest in current social policy issues, you will help us to use our client stories to change things for the better. There is more information in this role description.
If you’re interested in any of these volunteer roles, please use the contact form on this page and we’ll be in touch.
Work with us
Our small team of paid staff provide expert support and supervision to our volunteers, and ensure that our charity is well run. Any current opportunities will be advertised here.
We are seeking an experienced money advice worker to work alongside our Advice Session Supervisor team, focusing on debt advice work and developing our team of volunteer specialist debt advisers.
This new role will take responsibility for the day-to-day supervision of all client debt work in our office, supporting debt team members to perform within a quality-based advice framework. It will also involve direct casework and provide some cover for supervision of general advice sessions.
To be successful in this role you will have experience of providing free, impartial and confidential advice, tailored to the individual’s circumstances. You will have a sound understanding of debt management options (including bankruptcy, insolvency, Debt Relief Orders), be able to maintain the technical supervisory standards required and have a willingness to drive continuous improvement in debt team processes.
You will thrive in a pressured environment and have excellent client-facing and people management skills, together with the ability to manage your own caseload. You will have a professional and supportive manner and be able to work as part of a diverse, largely volunteer team.
At a time when we anticipate a large increase in demand for debt advice as a result of the Covid-19 pandemic, this is a great opportunity to make a real and positive difference to many people’s lives.
Salary: £29,950 Full Time Equivalent, based on FTE of 36.25 hours per week (£11,980 actual)
Hours: 14.5 hours a week
Type of contract: Fixed term for 3 years
Closing date for applications: Midnight Friday 17 December 2021 (but we reserve the right to close this vacancy early, so please submit your application as soon as possible)
To apply: Download the job information pack, application form and guidance notes, or email email@example.com to request a copy. Complete the application form to show how you meet the Person Specification (points 1-14). Completed applications need to be emailed to firstname.lastname@example.org. Please note that we will not accept CVs.
For further information: Email email@example.com
Interview date: To be confirmed
Citizens Advice values diversity, promotes, equality and challenges discrimination. We value applications from people of all backgrounds. We are an equal opportunities employer.